We built this for Carroll & O'Dea
This isn't a slide deck. It's a working AI agent that handles personal injury claim checks, client enquiries, and legal FAQs — with Australian law compliance built in. Try it.
Try the Chat Agent
Ask about personal injury claims, limitation periods, no-win no-fee, or start a claim check. The AI uses real knowledge from Carroll & O'Dea's practice areas.
Try the Voice Agent
Call the number below to experience what Carroll & O'Dea clients would hear. Ask about your injury, claim eligibility, or anything else.
+61 489 278 862Demo number • Available 24/7 • Greeting customisable to your brand
What Lorikeet can deliver for Carroll & O'Dea
Purpose-built for Australian legal services. Handles the complexity of personal injury law — compliance, empathy, and client experience — out of the box.
Empathetic, natural conversations
Clients describe their situation in their own words. The AI listens carefully, asks the right questions, and guides them through a structured claim assessment — without legal jargon.
All channels available
Same AI across chat, voice, email, and SMS. Clients get consistent, accurate answers however they reach out. This demo shows chat and voice working today.
Legal compliance built in
Configured to never provide legal advice, never assess claim viability, and never predict outcomes. Guardrails keep every response within safe boundaries — automatically.
Plain English, no code
Your team defines support processes in plain English. No engineering required. Update practice area information, limitation periods, or intake questions in minutes.
Qualified lead pipeline
In production, the AI qualifies leads in real time — tagging injury type, jurisdiction, and urgency so your lawyers receive structured, high-quality referrals, not raw enquiries.
24/7 client availability
Injured clients often reach out outside business hours — nights, weekends, straight after an accident. This demo was built in hours. Production handles volume around the clock.
How we built this for you
This demo? Built from scratch for Carroll & O'Dea. Real logic for real client scenarios. All of it configured in Lorikeet using your actual practice areas and public content.
Loaded your knowledge
Scraped codea.com.au and built manual articles for each practice area — work injury, motor vehicle, public place, and medical negligence. Instantly searchable by the AI.
Built the claim check
A 7-step guided injury assessment: injury type, jurisdiction, timing, contextual details, treatment history, and contact capture — with urgency detection built in.
Added legal guardrails
Compliance controls baked in. No legal advice. No claim assessments. Urgency signals escalate immediately to a callback request. Australian English throughout.
Went live
Chat and voice are working right now. Email and SMS work the same way. Ready to connect to your intake system, CRM, and case management when you are.
What clients can ask about
Eight support scenarios, all handled. Plus a smart fallback that turns any gap into proof of how the full system would work.
Personal injury claim check
Guides clients through a structured 7-step eligibility assessment. Captures injury type, state, timing, treatment history, and contact details. Qualifies and tags leads automatically.
Work injury claims
Covers iCare/SIRA (NSW), WorkSafe (VIC), WorkCover (QLD/WA/SA), and ReturnToWork (SA). Explains the claims process, limitation periods, and what to expect.
Motor vehicle accidents
Handles CTP claims across all states and territories — including Nominal Defendant claims for unregistered or unidentified vehicles. Explains fault-sensitivity where relevant.
Public place injuries
Slip-and-falls, council liability, and occupier duty of care. Explains what clients need to document and what the firm looks for in a viable public liability claim.
Medical negligence
Handled with particular care. Explains the discovery limitation period rules, the emotional sensitivity of these matters, and what the assessment process involves.
Existing client enquiries
Collects name and matter reference, explains that only the legal team can provide matter updates, takes a message, and posts an internal note for follow-up.
After-hours capture
Outside business hours, captures name, phone, email, brief description, and preferred callback time. Ensures no enquiry falls through the cracks.
Smart fallback
For anything outside these scenarios, the AI breaks the fourth wall charmingly — turning gaps into a genuine sales moment for Lorikeet.
Clients can call too
Same AI, same knowledge — just over the phone. Call to experience what Carroll & O'Dea clients would hear when asking about an injury, a claim, or their matter.
+61 489 278 862Demo number • Available 24/7 • Greeting customisable to Carroll & O'Dea's brand
How Lorikeet works
No code required. Your team can build and update AI support agents directly.
1 Create support scenarios
Define your support processes in plain English. Tell the AI what to do, step by step:
ask what state they're in and when
the injury occurred. Explain the relevant
state scheme and limitation period."
Lorikeet understands context, handles edge cases, and follows your instructions precisely.
2 Connect your systems
In production, the AI can take real action — checking matter status, logging enquiries, routing leads. Connect any system:
- Intake and CRM lookup
- Matter status for existing clients
- Appointment booking and callbacks
- Document upload and collection
No code required on Lorikeet's side — just configure the endpoints.
3 Add your knowledge
The knowledge base gives your AI instant access to your practice area content, FAQs, and policies:
- Scraped from your existing website
- Uploaded as documents or PDFs
- Created manually in Lorikeet
- Always current — update once, everywhere
The AI retrieves relevant articles automatically — no retraining required.
4 Test and go live
Lorikeet's built-in testing tools validate your AI before going live:
- Simulations with realistic client scenarios
- Legal compliance guardrails
- Urgency detection and escalation paths
- Gradual rollout controls
Deploy to chat, voice, email, or SMS — same AI across every channel.
Ready to Add the World's Best CX AI?
Connected to your actual client data. Handling your real intake volume. This demo is just the start.